Senior IT Support Specialist

Date: 18-Nov-2022

Location: Weybridge, GB

Company: Accolade Wines

About us


At Accolade Wines, our purpose is to enrich everyday moments. As one of the world’s leading wine companies, our award-winning portfolio includes beloved brands such as Hardys, Grant Burge, St Hallett, House of Arras, Mud House, Jam Shed and many more. We are one of the largest wine producers in the world – we’ve been around since 1836, and our portfolio has won a total of 8,846 international wine show awards in the last decade.

About the role


The driving force behind our business is our people – we have over 1,500 staff across Australia, the UK, Europe, Asia, South Africa, New Zealand and the Americas, and every one of us is passionate about making the ordinary extraordinary through our amazing wines.

We are now recruiting for an experienced Senior IT Specialist to join our Global IT team. This is an exciting opportunity to join a vibrant global service desk team dedicated to providing our business with world class IT and customer service. With our continuous improvement programme you’ll have the opportunity to contribute to changing and improving the ways we work and really making a difference to our end user experience. 

This role is based at our European HQ in Weybridge close to the train station with free parking on site.

This role is full-time and permanent.

Key responsibilities include:


•    Providing software support for all desktop applications utilised by the company including remote support.
•    Providing hardware support for PC’s, Laptops, Printers
•    Ensuring service management system is appropriately maintained
•    Install desktop/mail software, and support associated technologies
•    Keep and maintain a knowledge base of previous faults to act as a reference for future issues
•    Contribute to Major incident management process
•    Train and develop service desk team members globally
•    Deputise for the UK Service Management Leader when on leave
•    Support users onsite and occasional travel to our Bristol office
•    Lead and participate in Service desk improvement projects

What you'll bring:


•    A high level of experience in support and the maintenance of PC, laptops and printers. 
•    A good level of experience in network technologies, AD and operating systems.
•    Excellent customer service and communication skills, with a keen eye for detail.
•    Flexibility and adaptability when working with ambiguous situations.
•    The ability and willingness to contribute to some level 2 support tasks.
•    Proactivity, strong attention to detail and a passion for wine!

What you can expect:


An annual wine allowance, on top of your salary! You heard right – you’ll get money to spend on our amazing wines, as well as a fantastic range of benefits including gym subsidy, private health insurance & dynamic working. Plus, a whole host of career opportunities across the world. And wine. Oh, also – wine.

Want to see our fabulous bottling site in the UK, and find out more about our products? Watch us in action here: