Telephone Sales Manager

Date: 06-Jan-2022

Location: Australia

Company: Accolade Wines

About us:

At Accolade Wines, our purpose is to enrich everyday moments. As one of the world’s leading wine companies, our award-winning portfolio includes beloved brands such as Hardys, Grant Burge, St Hallett, House of Arras, Mud House, Jam Shed and many more. We are one of the largest wine producers in the world – we’ve been around since 1836, and our portfolio has won a total of 8,846 international wine show awards in the last decade.

About the role:

We are now recruiting for a full time, permanent Telephone Sales Manager to lead our Sales team in our fantastic new office based in Adelaide CBD. 
Reporting to the National Field Sales Manager, the Telephone Sales Manager will lead a small team of 5 consultants whom contact assigned customers (via both inbound and outbound) to provide a level of customer service, education and information about our wine portfolio.  The intended outcome is to collect and key orders, to meet set targets and business performance indicators to drive revenue growth for Accolade Wines in Australia.

Key Accountabilities:

- provide leadership support to the team to drive performance to meet targets
- provide side by side coaching for performance and learning opportunities
- manage customer escalations
- manage team incentives
- partner with key internal stakeholders to drive support for Telephone Sales Team

What you'll bring:

•    Minimum 2 years experience in a sales management role
•    Experience in a KPI and target-driven environment
•    Strong communication skills (both written and verbal), especially over the phone
•    Proactive mindset (engaging & impact-oriented) anticipating needs 
•    Strong MS-Office skills (Word, Excel, PowerPoint), proficient in MS Office
•    Fluent English (verbal and written)

What you'll get:

An annual wine allowance, on top of your salary! You heard right – you’ll get money to spend on our amazing wines, as well as a fantastic range of benefits including a gym subsidy and employee assistance program. Plus a whole host of career opportunities across the world. And wine. Oh, also – wine.