Cellar Door Host

Date: 21-Jun-2022

Location: Tanunda, Australia

Company: Accolade Wines

About us

At Accolade Wines, our purpose is to enrich everyday moments. As one of the world’s leading wine companies, our award-winning portfolio includes beloved brands such as Hardys, Grant Burge, St Hallett, House of Arras, Mud House, Jam Shed and many more. We are one of the largest wine producers in the world – we’ve been around since 1836, and our portfolio has won a total of 8,846 international wine show awards in the last decade.


The driving force behind our business is our people, their expertise, their passion and their professionalism. With over 1,400 dedicated employees in Australia, the UK, Europe, Asia, South Africa, New Zealand and North and South America, it is our teamwork that sets us apart.

About the role

The driving force behind our business is our people – we have over 1,500 staff across Australia, the UK, Europe, Asia, South Africa, New Zealand and the Americas, and every one of us is passionate about making the ordinary extraordinary through our amazing wines.

We are now recruiting for Casual Cellar Door Host at St Hallett! 

This role will work shifts across a 7-day week, including weekends and public holiday work. We offer an attractive salary (Monday to Friday) plus generous weekend penalties.

As a Cellar Door Host, you will passionately deliver an exceptional wine experience to visitors at the St Hallett cellar door, showcasing some of Australia's finest wines.
 

Key responsibilities include:

•    Deliver an exceptional customer experience to cellar door customers, acting as tour guide, experience host and tasting guide
•    Operate the cash register, including daily opening, closing and balancing duties
•    Promote wine club membership to visitors and sign new members
•    Undertake daily housekeeping duties to maintain the cellar door appearance
•    Restock the cellar door and stock room
•    Pick, pack and dispatch wine orders for customers
•    Assist with the management of our social media and digital marketing channels
•    Manual handling activities
 

What you’ll bring:

•    A genuine interest in wine and the ability to passionately convey our brand history
•    Exceptional customer service skills
•    Excellent written and verbal communication skills
•    Ability to work in a fast-paced environment
•    Knowledge of day-to-day cellar door or retail operations
•    Intermediate computer skills including Microsoft Word, Excel, Outlook
•    Knowledge of EDM software (desirable)
 

Experience:

•    Experience in a customer facing role is essential
•    Cellar door, wine and/or hospitality experience (highly desirable)
•    Food handling or hospitality (highly desirable)
•    Wine Club management 
•    Special Events

Essential Qualifications

•    Responsible Service of Alcohol training (RSA)