Telephone Sales Consultant

Date: 05-Oct-2021

Location: Reynella, Australia

Company: Accolade Wines

About us

At Accolade Wines, our purpose is to enrich everyday moments. As one of the world’s leading wine companies, our award-winning portfolio includes beloved brands such as Hardys, Grant Burge, St Hallett, House of Arras, Mud House, Jam Shed and many more. We are one of the largest wine producers in the world – we’ve been around since 1836, and our portfolio has won a total of 8,846 international wine show awards in the last decade.

About the role

We are now recruiting for a Part-Time Telephone Sales Consultant to join our Sales team

Reporting to the Telephone Sales Manager, the Telephone Sales Consultant sells to and manages a portfolio of telephone customers (via both inbound and outbound). The role provides product information, pricing, wine education and general customer service. The intended outcome is to collect and key orders, to meet and exceed sales targets / business key performance indicators and to drive revenue growth for Accolade Wines in Australia.

Key Accountabilities:

Perform role to meet and exceed required business targets 
•    Execute daily, weekly and monthly telephone call expectations to portfolio customers
•    Build rapport and relationship with portfolio customers
•    Identify sales opportunities and ability to add value to the relationship
•    Inform customers of all relevant deals, discounts and promotional material
•    Ensure customer orders are keyed into appropriate portal promptly and accurately
•    Ensure customer information is entered promptly and accurately into CRM system
•    Work collaboratively as part of a team
•    Attend external Accolade Wine events as required

Drive individual and team performance
•    Attend weekly team meetings
•    Prepare for, and attend one on ones monthly
•    Attend sales cycle briefs quarterly
•    Assess individual performance via appropriate reports / KPI metrics

Promote a culture of continuous improvement
•    Identify areas of people, process and technology improvement to drive role efficiency and customer experience
•    Seek feedback from team and Field Sales regarding opportunities for continual improvement
•    Seek additional training opportunities as required

What you’ll bring:

•    Minimum 1-year experience in a sales role dealing with business customers
•    Experience in a KPI and high-pressure target-driven environment
•    Strong communication skills (both written and verbal), especially over the phone
•    Proactive mindset (engaging & impact-oriented) anticipating needs 
•    Strong MS-Office skills (Word, Excel, PowerPoint), proficient in MS Office
•    Fluent English (verbal and written)

What you’ll get:

An annual wine allowance, on top of your salary! You heard right – you’ll get money to spend on our amazing wines, as well as a fantastic range of benefits including a gym subsidy and employee assistance program. Plus a whole host of career opportunities across the world. And wine. Oh, also – wine.

Physical and Other Requirements