Telephone Sales Consultant

Date: 06-Jul-2021

Location: Reynella, Australia

Company: Accolade Wines

Enrich Your Everyday

At Accolade Wines, our purpose is to enrich everyday moments through our amazing wine brands. It goes without saying that everything we do as an organisation and as individuals is in service of fulfilling this purpose.
As one of the world’s leading wine companies, our award-winning portfolio includes loved brands such as Hardys, Grant Burge, St Hallett, House of Arras, Petaluma, Banrock Station, Mud House, Jam Shed, Tatachilla, Brookland Valley and many more.
The driving force behind our business is our people, their expertise, their passion and their professionalism. With over 1,400 dedicated employees in Australia, the UK, Europe, Asia, South Africa, New Zealand and North and South America, it is our teamwork that sets us apart.

Telephone Sales Consultant (Part Time)

Part-time flexible hours plus excellent benefits and staff wine allowance.

About the location

We have exciting opportunities for part-time Telephone Sales Consultants to join our wonderful Sales Team at our office based in Reynella, South Australia. (We are looking at moving office locations but no details have been confirmed as yet).

About the role

Reporting to the Telephone Sales Manager, the Telephone Sales Consultant sells to and manages a portfolio of telephone customers (via both inbound and outbound). The role provides product information, pricing, wine education and general customer service. The intended outcome is to collect and key orders, to meet and exceed sales targets / business key performance indicators and to drive revenue growth for Accolade Wines in Australia.

About the role - Key Accountabilities

Perform role to meet and exceed required business targets: 
•    Execute daily, weekly and monthly telephone call expectations to portfolio customers
•    Build rapport and relationship with portfolio customers
•    Identify sales opportunities and ability to add value to the relationship
•    Inform customers of all relevant deals, discounts and promotional material
•    Ensure customer orders are keyed into appropriate portal promptly and accurately
•    Ensure customer information is entered promptly and accurately into CRM system
•    Work collaboratively as part of a team
•    Attend external Accolade Wine events as required

Drive individual and team performance:
•    Attend weekly team meetings
•    Prepare for, and attend one on ones monthly
•    Attend sales cycle briefs quarterly
•    Assess individual performance via appropriate reports / KPI metrics

Promote a culture of continuous improvement:
•    Identify areas of people, process and technology improvement to drive role efficiency and customer experience
•    Seek feedback from team and Field Sales regarding opportunities for continual improvement
•    Seek additional training opportunities as required

About you

•    Minimum 1 year experience in a sales role dealing with business customers
•    Experience in a KPI and high-pressure target-driven environment
•    Very good organisational skills and the ability to meet deadlines
•    Strong communication skills (both written and verbal), especially over the phone
•    Good stakeholder management skills, including interacting with different levels of seniority
•    Proactive mindset (engaging & impact-oriented) anticipating needs and issues.
•    High attention to detail with the ability to think end-to-end on behalf of the customer and work with a sense of purpose
•    Business acumen and very good numerical and analytical skills
•    Strong MS-Office skills (Word, Excel, PowerPoint), proficient in MS Office
•    Fluent English (verbal and written)
•    Foreign language and previous call centre experience advantageous

About the offer

In addition to a competitive salary we also offer a fantastic range of benefits including a staff wine allowance.

If this sounds like your next role please click on the apply button.  The closing date for the vacancy is 6th August 2021. 

Like to see our fabulous bottling site and find out more about our products – then click on the video: