IT Administration Assistant-Reynella

Date: 04-Nov-2020

Location: Reynella, Australia

Company: Accolade Wines

Casual position, 2 days a week
Enrich Your Everyday

At Accolade Wines, our purpose is to enrich everyday moments through our amazing wine brands. It goes without saying  that everything we do as an organisation and as individuals is in service of fulfilling this purpose.

As one of the world’s leading wine companies, our award-winning portfolio includes loved brands such as Hardys, Grant  Burge, St Hallett, House of Arras, Petaluma, Banrock Station, Mud House, Jam Shed, Tatachilla, Brookland Valley and  many more.

The driving force behind our business is our people, their expertise, their passion and their professionalism. With over 1,400 dedicated employees in Australia, the UK, Europe, Asia, South Africa, New Zealand and North and South America, it is our teamwork that sets us apart.

Role Details

This is a casual position required for 2 days a week.

The IT Administration Assistant provides general administration, telephony & billing processing and procurement / asset management activities for the IT department. 


Your Key Accountabilities

• Ordering stationery for the IT department
• Work with the IT Administration Manager for meeting and event coordination for the IT department when required
• Assist the IT Administration Manager with contracts administration activities
• Close out paperwork / analysis for Capital Expenditure admin requirements for IT assets and projects
• Coverage to answer service desk phone calls and logging of details into the LanDesk Service Desk system for action by the Service Desk team as requested during busy periods / meetings coverage.
• General and other ad-hoc administration tasks as required

Telephony & Billing / Procurement / Asset Management
• General telephone enquiries, including running monthly expenditure reports from Billview Telephony Management System to be sent to Managers, ad hoc user / IT management requests and maintaining & circulating the telecommunications spend management spreadsheet monthly.
• General telephony management (mobiles) tasks including porting services in and out of the business, organisation of new phone numbers / devices for staff new to the organisation, cancellation of services and any other general telephony administration.
• Process the billing for landline, network and mobile phone services (AU and UK) including liaison with external telco providers on billing discrepancies, raising of Purchase Orders in JDE for invoice payment.
• Procure and maintain stock of telephony equipment using telcotech funds / preferred suppliers whilst adhering to the Accolade Wines procurement policies.
• Process IT invoices and raise Purchase Orders
• Maintain and record all Global IT assets in the Asset Management System including asset adds, moves, changes, disposals, end point equipment repairs (and associated paperwork / activities)
• Provide relevant management reporting on IT assets on a quarterly basis and as requested to both IT management and Fixed Asset Accountant.
• Chase up assets for return when required on a weekly basis for terminated employees

Other Accountabilities Include

Other tasks and responsibilities as may be required by the business

Your Knowledge and Skills


• Works as effective team member
• Excellent communication, both verbally and good email etiquette
• Highly customer focused individual.
• Organisational Skills & attention to detail
• Demonstrates enthusiasm and is self-motivated
• Ability to meet deadlines and commitments, prioritise, multi-task and flexibility to work under pressure
• Ability to interact with staff and external parties at all levels. Highly customer focused individual.


• Strong administrative skills
• Maintain a good knowledge of systems, IT processes and issues to effectively handle enquiries
• Basic Microsoft Office skills (Excel, Outlook, Word, PowerPoint)
• Efficiency, accuracy and initiative in administrative activities

Essential Qualifications

• Experience in working in an office environment
• Basic Microsoft Office Skills (Excel, Outlook, Word, PowerPoint)
• Data Entry skills

Physical and Other Requirements
Our Company Values

Our Company Values:
• Ownership
• Focus
• Innovate
• Results
• Leadership

About the offer

If this sounds like your next role please click on the apply button. The closing date for the vacancy is 4th November 2020.