Cellar Door Host

Date: 5 Jul 2024

Location: McLaren Vale, SA, Australia

Company: Accolade Wines

About us

At Accolade Wines, our purpose is to enrich everyday moments through our amazing wine brands. It goes without saying that everything we do as an organisation and as individuals is in service of fulfilling this purpose.

As one of the world’s leading wine companies, our award-winning portfolio includes loved brands such as Hardys, Grant Burge, St Hallett, Petaluma, Croser, Banrock Station, Mud House, Jam Shed, Tatachilla, Brookland Valley and many more.

The driving force behind our business is our people, their expertise, their passion and their professionalism. With over 1,100 dedicated employees in Australia, the UK, Europe, Asia, South Africa, New Zealand and North and South America, it is our teamwork that sets us apart.

About the role

We are looking for a candidate that is passionate about wine, with exceptional customer service skills, to join our Hardys Tintara Cellar Door Team as 
Casual Cellar Door Host!

As a Cellar Door Host, you will be the face of the Hardys Brand, supporting the Cellar Door Manager to deliver exceptional wine and tour experiences to our visitors, and showcasing some of the most globally recognised wines in our portfolio.  


This role is Casual  working 2-3 shifts a week, across a 7-day roster, with the opportunity for more shifts as required. 

Key responsibilities include:

  • Deliver an exceptional customer experience to cellar door customers, acting as tour guide, experience host and tasting guide
  • Operate the cash register, including daily opening, closing and balancing duties
  • Promote our wine club membership to visitors and sign up new members
  • Undertake daily housekeeping duties to maintain the cellar door appearance
  • Restock the cellar door and stock room
  • Pick, pack and dispatch wine orders for customers
  • Undertake basic food preparation and serve food  
  • Grow our member data base and sales by promoting inhouse activities and our portfolio
  • Support the Cellar Door Manager to host events that showcase our historic Cellar Door and portfolio

What you'll bring:

•    Experience in a cellar door or the wine industry
•    Ability to work in a fast-paced environment, independently and with a team
•    Responsible Service of Alcohol training (RSA)
•    Previous Hospitality and Food handling qualifications or knowledge of safe food preparation and handling
•    Intermediate computer skills including Microsoft suit and EDM software
•    Experience with supporting processes for events, functions and wine club promotional activities (highly desirable)
•    WSET Level 2 (desirable)

What you can expect:

Accolade Wines will provide the ideal climate and a hand-picked rewards package for you to make a difference in our successful and growing business. 
You will also have access to: 

•    Competitive, above award, base-rate 
•    Access to our reward and recognition program
•    Access to our extensive online learning and development program 
•    Historic Cellar Door located in the McLaren Vale Region  
•    Annual flu vaccination
•    A wine allowance to try our Accolade Wines portfolio 

Want to find out more? Watch us in action here: https://www.youtube.com/watch?v=gRtn17Hgz8M

Sound like your kind of drop? Apply now. 

At Accolade Wines we are dedicated to building a diverse, dynamic and inclusive culture.