Cellar Door Host - Brookland Valley & Houghton

About Us

At Accolade Wines, our purpose is to enrich everyday moments.

Our award-winning portfolio includes beloved brands such as Hardys, Grant Burge, St Hallett, Mud House, Jam Shed and many more. Having recently been voted Employer of Choice 2024, we are excited to continue our journey as one of the top wine companies in the world for market share.

About the role

Do you have a genuine passion for wine and exceptional customer service?

We are now recruiting for a Casual Cellar Door Host at our Brookland Valley & Houghton Estate Cellar Door in Wilyabrup, in the Beautiful Margaret River region.

You’ll  be the face of our winery, delivering exceptional wine experiences to our visitors and showcasing some of the finest wines in our diverse portfolio.

We are seeking a flexible team member to join our team of 4 on a casual basis, 2-3 shifts per week (must be available Saturdays), with the opportunity for additional shifts & occasional event work.

Key responsibilities include:

• Deliver an exceptional customer experience to cellar door customers, acting as tour guide, experience host and tasting guide
• Make sales through Shopify POS system, and some cash handling
• Promote wine club membership to visitors and sign new members
• Undertake daily housekeeping duties to maintain the cellar door appearance
• Restock the cellar door and stock room
• Pick, pack and dispatch wine orders for customers

What you'll bring:

• A genuine passion for wine, and the ability to communicate our unique brand history to customers. 
• Exceptional customer service skills, providing our customers with the best experience possible
• Responsible Service of Alcohol (RSA)
• Experience in a cellar door or the wine industry (desirable)
• Intermediate computer skills & confidence learning new systems such as our ordering system – Vivino.

Essential Qualifications

• Responsible Service of Alcohol training (RSA) essential
• Full Drivers License

What you can expect:

Accolade Wines will provide the ideal climate and a hand-picked rewards package for you to make a difference in our successful and growing business. 

You will also have access to: 

• Competitive, above award, base-rate + 20% casual loading
• On the job wine education and training
• Access to our reward and recognition program
• Access to our extensive online learning and development program
• Stunning cellar door in the beautiful Margaret River region
• Annual flu vaccination

Want to find out more? Watch us in action here: https://www.youtube.com/watch?v=gRtn17Hgz8M

If you are looking for a role where you can combine your love for wine, hospitality and customer service we’d love to hear from you.

APPLY TODAY!

Please note we are not able to consider Working Holiday Makers for this position.

At Accolade Wines we are dedicated to building a diverse, dynamic and inclusive culture. Prospective candidates will be required to provide proof of legal work rights and undertake relevant pre-employment screening to verify eligibility and suitability.