IT Support Specialist

Date: 03-Mar-2023

Location: Bristol, GB

Company: Accolade Wines

About us


At Accolade Wines, our purpose is to enrich everyday moments. As one of the world’s leading wine companies, our award-winning portfolio includes beloved brands such as Hardys, Grant Burge, St Hallett, House of Arras, Mud House, Jam Shed and many more. We are one of the largest wine producers in the world – we’ve been around since 1836, and our portfolio has won nearly 9,000 international wine show awards in the last decade.


The driving force behind our business is our people – we have over 1,500 staff across Australia, the UK, Europe, Asia, South Africa, New Zealand and the Americas, and every one of us is passionate about making the ordinary extraordinary through our amazing wines. 

About the role


We are now recruiting for an experienced IT Support Specialist to join our Global IT Team.  This is an exciting opportunity to join a vibrant global service desk team dedicated to providing our business with world class IT and Customer Service. With our continuous improvement programme you’ll have the opportunity to contribute to changing and improving the ways in which we work, and really make a difference to our end to end user experience.


You will be based on-site at The Park in Avonmouth initially, before moving to our new office in Central Bristol, with flexibility to work from home, as we offer a Hybrid working pattern. 


This role is full-time and offered as a 6-month fixed term contract, with the possibility of an extension. 

Key responsibilities


  • Providing software support for all desktop applications utilised by the company including remote support
  • Providing hardware support for PC’s, Laptops, Printers
  • Ensuring service management system is appropriately maintained
  • Install desktop/mail software, and support associated technologies
  • Keep and maintain knowledge base of previous faults to act as a reference for future issues
  • Contribute to Major incident management process  
  • Support users onsite 
  • Participate in Service Desk improvement projects 

What you’ll bring:


  • Experience in support and the maintenance of PC, Laptops and Printers
  • Experience in network technologies, AD and operating systems
  • Excellent customer service and communication skills, with a keen eye for detail
  • Flexibility and adaptability when working with ambiguous situations
  • The ability and willingness to contribute to support tasks 
  • Proactivity, strong attention to detail and a passion for wine!

What you can expect:


Accolade Wines will provide the ideal climate and a hand-picked rewards package for you to make a difference in our successful and growing business.
You will also have access to:

  • Competitive annual salary of between £28,000-£32,000 depending on experience
  • Wine allowance and access to unique wine specials
  • Flexible working (Up to 2-3 days working from home)
  • Modern office located in Bristol 
  • 25 days holiday + bank holidays (pro rata)
  • Go Beyond Day - making a different in your local community
  • Access to an extensive online learning library
  • Various exclusive employee discounts 
  • & more!

Don’t meet every single requirement? At Accolade Wines we are dedicated to building a diverse, dynamic and inclusive culture. If you’re excited about this role but your working experience doesn’t align perfectly with the role requirements, we encourage you to apply anyway. You may be just the right candidate for this opportunity or future positions!


For more information you can contact the Talent Acquisition Specialist for this role:

Adina Mcilvar


Want to see our fabulous bottling site in the UK, and find out more about our products? Watch us in action here: