IT Support Specialist -Bristol

Date: 15-Jan-2021

Location: Bristol, GB

Company: Accolade Wines

IT Support Specialist - Fixed Term Contract

Competitive salary dependent on experience plus excellent benefits and staff wine allowance.

This position is a fixed term contract for circa 12 months.

This role can be located at Weybridge, Surrey, or Bristol.


Enrich Your Everyday

At Accolade Wines, our purpose is to enrich everyday moments through our amazing wine brands. It goes without saying  that everything we do as an organisation and as individuals is in service of fulfilling this purpose.

As one of the world’s leading wine companies, our award-winning portfolio includes loved brands such as Hardys, Grant  Burge, St Hallett, House of Arras, Petaluma, Banrock Station, Mud House, Jam Shed, Tatachilla, Brookland Valley and  many more.

The driving force behind our business is our people, their expertise, their passion and their professionalism. With over 1,400 dedicated employees in Australia, the UK, Europe, Asia, South Africa, New Zealand and North and South America, it is our teamwork that sets us apart.

About the role

We have an opportunity for a IT Support Specialist to join our IT Team at our Weybridge site in Surrey or at our The Park site close to the M5 near Bristol.

This role provides to PC support by responding to incidents logged via the Help Desk and by resolving these problems to users’ satisfaction.

About the location

This role can be based at either of our UK locations: Weybridge or The Park in Bristol.

Our Weybridge office is close to the train and town centre, with free parking on site.

The Park is the largest bottling plant in the Northern Hemisphere. 

In 2018 we are delighted to be the Winners of the Manufacturer of the Year award at The Manufacturer MX Awards. Over 400 of our 1400 staff across the world are based at The Park, and enjoy the benefits of a fantastic onsite subsidised canteen, gym, exercise classes, staff wine shop and free parking. In addition there is a bus service from Bristol City Centre and St Andrews train station is nearby.

About the role – Key Accountabilities

  • Provide software support for all desktop applications utilised by the Company including remote support
  • Provide hardware support for PC’s, Laptops, Printers and other network attached devices such as PDAs Investigate and resolve logged Helpdesk calls and ensure Helpdesk system is appropriately maintained
  • Install desktop/mail software and keep logs of usage to ensure conformance to licences and quotas
  • Office 365 administration, in particular Mail and SharePoint
  • Keep and maintain a knowledge base of previous faults to act as a reference for future issues
  • Provide out-of-hours support where deemed necessary and appropriate
  • Working a shift pattern to be agreed with Global Service Management Leader Support the Infrastructure team as required during projects and major incidents
  • Travel to our Head Office in Weybridge to offer on site IT support as required 

About you

Required experience:

  • Possess good experience in support and maintenance of PCs, Laptops, Printers etc..  Ideally with formal IT related qualifications – MCSE, MCSA, MCP etc.
  • Possess good knowledge in the LAN Components, Desktop Applications and, Operating Systems and be able to accurately and quickly diagnose problems with these components
  • Good communication skills with users at all levels and third party providers are essential
  • 2+ years experience working in a corporate helpdesk environment 


You will also have the flexibility to work out of office hours to accommodate the occasional call with our Australian colleagues and have the ability to travel to the other UK site if required.

About the offer

In addition to a competitive salary we also offer a fantastic range of benefits including private medical cover, retail discounts, First Bus discounts, a staff wine allowance and even a free pass to Bristol Zoo (if Bristol based)


If this sounds like your next role please click on the apply button.  

The closing date for this role is 28th January 2021.

Like to see our fabulous bottling site and find out more about our products – then click on the video