Export Customer Service Executive

Date: 27-May-2023

Location: Bristol, GB

Company: Accolade Wines

About us


At Accolade Wines, our purpose is to enrich everyday moments. As one of the world’s leading wine companies, our award-winning portfolio includes beloved brands such as Hardys, Grant Burge, St Hallett, House of Arras, Mud House, Jam Shed and many more. 


We are one of the largest wine producers in the world – we’ve been around since 1836, and our portfolio has won nearly 9,000 international wine show awards in the last decade.

About the role


The driving force behind our business is our people – we have over 1,500 staff across Australia, the UK, Europe, Asia, South Africa, New Zealand and the Americas, and every one of us is passionate about making the ordinary extraordinary through our amazing wines. 


We have a new opportunity to join our Customer Service Team as Export Customer Service Executive, reporting to the Customer Operations Manager.  This will be a hybrid role working both at our office in central Bristol and also from home. 


This role is a full-time role on a 12-month contract

Key responsibilities


In this role you will be responsible for the processing and management of export orders from receipt of order through to delivery and beyond. Key responsibilities include:


  • Ensuring orders are processed in-line with customer requirements and internal SLAs whilst maintaining and developing customer relationships.  
  • Processing and management of customer orders from receipt through to despatch.
  • Regularly communicating with customers, vendors and key stakeholders updating on progress throughout the process. 
  • Maintaining and developing customer relationships ensuring a collaborative approach.
  • Being the first point of contact for any issues that arise, completing RCA and putting in preventative measures.
  • Creation of NES and EMCS documentation through customs & excise platforms.
  • Administration of any third-party documentation within the shipment orders 
  • Ensuring documentation is processed accurately and distributing to customers in timely manner
  • Maintaining customer shipment records 
  • Leading E2E complaints management for both customer and consumers. 

What you'll bring:


  • Experience in customer order management.
  • Excellent relationship building skills.
  • Knowledge of export documentation desirable but not essential.

What you can expect:


A competitive annual salary, as well as an annual wine allowance, on top of your salary!


You heard right – you’ll get money to spend on our amazing wines, as well as a fantastic range of benefits, plus a whole host of career opportunities across the world. And wine. Oh, also – wine.