Customer Relationship Manager

Date: 21 Sep 2023

Location: Bristol, GB

Company: Accolade Wines

About Us


At Accolade Wines, our purpose is to enrich everyday moments. As one of the world’s leading wine companies, our award-winning portfolio includes beloved brands such as Hardys, Grant Burge, St Hallett, Mud House, Jam Shed and many more. We are one of the largest wine producers in the world – we’ve been around since 1836, and our portfolio has won nearly 9,000 international wine show awards in the last decade. 

About the role


The driving force behind our business is our people – we have over 1,000 staff across Australia, the UK, Europe, Asia, South Africa, New Zealand and the Americas, and every one of us is passionate about making the ordinary extraordinary through our amazing wines. 


We are now recruiting for a Customer Relationship Manger to join our Customer Service and Operations team.  The role is responsible for driving the quality of relationships at stocks, store level, seasonal, and allocations.  You will be responsible for the integration of supplier and customer at the forefront of communication.  


This is a hybrid role working from home and the office each week. 


This is a part-time, permanent role working Monday, Tuesday and Wednesday, 7.25 hours per day. 

Key responsibilities include:


  • Regular contact with Customers, supporting our continuity of approach through strong ownership of service levels by using real time data. 
  • Working with the Customer Service Manager and Demand Planners to optimise service levels and ongoing logistical solutions for key assigned customers.
  • In conjunction with Customer Service and Warehouse & Distribution teams, provide Supply Chain and Planning support and contact for assigned customers - daily, weekly and monthly interaction.
  • Provide recommendations and solutions both internally and externally with regards to service levels, on shelf availability, and depot availability in order to optimise sales and overall availability.
  • Day to day responsibility for the Supply Chain Service Level Agreements with assigned customers.
  • Co-ordinate on going strategic discussions with regards to Supply Chain solutions for assigned customers.

What you’ll bring:


  • Proven Track record in Supply Chain, Demand Planning and Customer Collaboration.
  • FMCG / Retail experience preferred.
  • Microsoft Office knowledge, Excel, Word & PowerPoint.
  • Basic logistics experience.
  • Experience of own supplier ordering systems.

What you can expect:


Accolade Wines will provide the ideal climate and a hand-picked rewards package for you to make a difference in our successful and growing business. 
You will also have access to: 

  • A wine allowance and access to unique wine specials 
  • Flexible working
  • Accolade Wines Anniversary day off 
  • Go Beyond Day - making a different in your local community 
  • Access to an extensive online learning library 


Want to find out more? Watch us in action here: 


Sound like your kind of drop? Apply now. 

With respect, no recruitment agencies please.