Telephone Sales Consultant

Date: 21-Mar-2023

Location: Adelaide, Australia

Company: Accolade Wines

About us

At Accolade Wines, our purpose is to enrich everyday moments. As one of the world’s leading wine companies, our award-winning portfolio includes beloved brands such as Hardys, Grant Burge, St Hallett, House of Arras, Mud House, Jam Shed and many more. We are one of the largest wine producers in the world – we’ve been around since 1836, and our portfolio has won a total of 8,846 international wine show awards in the last decade.

About the role

Are you looking for a fantastic introduction to Sales and the Wine industry? Come join our ANZ Field Sales team as a Telephone Sales Consultant

This permanent part-time, 30 hours a week, role is a great opportunity to utilise your customer service skills and further develop your career. You will be based in our beautiful central Adelaide office, with flexibility to work from home a couple of days a week.

Reporting to the Telephone Sales Manager, the Telephone Sales Consultant sells to and manages a portfolio of telephone customers (via both inbound and outbound).  In this role you will provide product information, pricing, wine education and general customer service. 

As one of our Telephone Consultants, you will collect and key orders, to meet and exceed sales targets / business key performance indicators and to drive revenue growth for Accolade Wines in Australia.

Key accountabilities:

•    Perform role to meet and exceed required business targets 
•    Execute daily, weekly and monthly telephone call expectations to portfolio customers
•    Build rapport and relationship with portfolio customers
•    Identify sales opportunities and ability to add value to the relationship
•    Inform customers of all relevant deals, discounts and promotional material
•    Ensure customer information and orders are keyed into appropriate portal promptly and accurately

What you'll bring:

•    Minimum 1-year experience in a sales role or a KPI and target-driven environment
•    Strong English communication skills (both written and verbal), especially over the phone (required) 
•    Proactive mindset (engaging & impact-oriented), with the ability to anticipate needs and issues 
•    Strong negotiation skills and the ability to provide exceptional customer service to a wide range of customers
•    High attention to detail with the ability to think end-to-end on behalf of the customer and work with a sense of purpose
•    Proficiency in MS-Office (Word, Excel, PowerPoint) 

What you'll get:

You will also have access to: 

•    Wine allowance and access to unique wine specials 
•    Flexible working – 30 hours a week, with flexibility to work from home
•    Modern office located in the heart of the Adelaide CBD
•    Loyalty Leave 
•    Accolade Wines Anniversary day off 
•    Go Beyond Day - making a different in your local community 
•    Access to an extensive online learning library 
•    Private Health Insurance Discounts 
•    Annual Flu Vaccination Program 
•    Employee Assistance Program 
•    Various exclusive employee discounts  
Don’t meet every single requirement? At Accolade Wines we are dedicated to building a diverse, dynamic and inclusive culture. If you’re excited about this role but your working experience doesn’t align perfectly with the role requirements, we encourage you to apply anyway. You may be just the right candidate for this opportunity or future positions! 
Want to find out more? Watch us in action here: 

Sound like your kind of drop? Apply now. 
With respect, no recruitment agencies please.