Telephone Sales Consultant

About Us

At Accolade Wines, our purpose is to enrich everyday moments through our incredible wine brands.

Our award-winning portfolio includes beloved brands such as Hardys, Grant Burge, St Hallett, Petaluma, Banrock Station, Mud House, Jam Shed and many more. The driving force behind our business is our people and having recently been voted Employer of Choice 2024, we are excited to continue our collective journey as one of the top wine companies in the world.

About the Role

We are now recruiting a permanent Telephone Sales Consultant to join our fantastic and fun Adelaide ANZ Sales team on a part-time basis (4 days per week).

Reporting to the Telephone Sales Manager, you will manage a portfolio of telephone customers (via both inbound and outbound), collect and key orders to meet and exceed sales targets to drive revenue growth.

Role Responsibilities

•    Execute daily, weekly and monthly telephone call expectations to portfolio customers
•    Build rapport and relationship with portfolio customers
•    Identify sales opportunities and ability to add value to the relationship
•    Inform customers of all relevant deals, discounts and promotional material
•    Ensure customer orders are keyed into appropriate portal promptly and accurately
•    Ensure customer information is entered promptly and accurately into CRM system
•    Work collaboratively as part of a team
•    Attend external Accolade Wine events as required
•    Perform role to meet and exceed required business targets 
 

What You'll Bring

• Strong communication skills (both written and verbal), especially over the phone.
• Good stakeholder management skills, including interacting with different levels of seniority
• Proactive mindset (engaging & impact-oriented) anticipating needs and issues.
• High attention to detail with the ability to think end-to-end on behalf of the customer and work with a sense of purpose
• Minimum 1 year experience in a sales role of KPI or target driven environment
• Proficient in MS-Office skills (Word, Excel, PowerPoint)
• Strong negotiation skills and ability to provide exceptional customer service

What You Can Expect

Accolade Wines will provide the ideal climate and a hand-picked rewards package for you to make a difference in our successful and growing business. 
 
You will also have access to: 

• Wine allowance and access to unique wine specials
• Flexible working (Up to 2 days working from home) 
• Modern office located in the heart of the Adelaide CBD
• Volunteer on our Go Beyond Day to make a difference
• Earn bonus leave for your loyalty, plus celebrate your Accolade Anniversary with a day off
• Paid Parental Leave
• Access to an extensive online learning library
• Private Health Insurance Discounts & Annual Flu Vaccination Program
• Employee Assistance Program + other exclusive employee discounts with national retailers

Want to Find Out More?

Watch us in action here.

Sound like your kind of drop? Apply now. 

At Accolade Wines we are dedicated to building a diverse, dynamic and inclusive culture. Prospective candidates will be required to provide proof of legal work rights and undertake relevant pre-employment screening to verify eligibility and suitability.