Infrastructure Support Specialist

Date: 30-Jun-2022

Location: Adelaide, Australia

Company: Accolade Wines

About us

At Accolade Wines, our purpose is to enrich everyday moments. As one of the world’s leading wine companies, our award-winning portfolio includes beloved brands such as Hardys, Grant Burge, St Hallett, House of Arras, Mud House, Jam Shed and many more. We are one of the largest wine producers in the world – we’ve been around since 1836, and our portfolio has won nearly 9,000 international wine show awards in the last decade.

About the role

The driving force behind our business is our people – we have over 1,500 staff across Australia, the UK, Europe, Asia, South Africa, New Zealand and the Americas, and every one of us is passionate about making the ordinary extraordinary through our amazing wines.

We are now recruiting for an Infrastructure Support Specialist to join our global IT team.  Reporting to the Global Infrastructure Operations Leader, the Infrastructure Support Specialist is responsible for problem analysis, documentation, resolution, as well as any project work as required.  This role will support the design, development and improvement of new technologies and processes, as part of the continuous improvement process. 

You will be based in our Adelaide offices, with flexibility to work from home.

This role is full-time and permanent.

Key responsibilities include:

•    Work closely with the Global IT Infrastructure Operations Leader and global infrastructure team to ensure that the IT infrastructure supports the business strategy and global requirements.
•    Troubleshoot any IT technical issues and resolve in a courteous, professional, and timely manner.
•    Supervise and participate with the implementation of technologies and platforms.
•    Document the design, operation and troubleshooting of company’s technology platforms.
•    Actively participate in teams of cross functional projects to assist solve problems inclusive of different technologies with multiple work groups.
•    Ensure computer-based resources are protected and secure from malicious activity
•    Ensure data backup and disaster recovery systems are up-to-date and capable of recovery data within its Recovery Point Objective.
•    Manage multiple IT vendors to ensure they meet their agreed SLA and deliver quality support.
•    Ensure pain points for all remote office users are addressed with due diligence and timely updates provided. 
•    Provide out-of-hours support when necessary.
•    Troubleshoot and remediate 3rd line issues impacting the operation of the business.

What you’ll bring:

•    Experience in an infrastructure support position, or similar role
•    Exceptional stakeholder engagement skills, with ability to partner and support key internal stakeholders with infrastructure support requirements
•    Solid understanding of cloud technologies (AWS/Azure), server, storage, AD, backup technology, LAN, WAN technology and cyber security
•    Bachelor degree in Information Technology or similar, with certifications being highly desirable 
•    Proactivity, excellent organisational skills and a passion for wine!

What you can expect:

Accolade Wines will provide the ideal climate and a hand-picked rewards package for you to make a difference in our successful and growing business.
You will also have access to:
·    Wine allowance and access to unique wine specials
·    Flexible working (Up to 2-3 days working from home)
·    Modern office located in the heart of the Adelaide CBD
·    Loyalty Leave
·    Accolade Wines Anniversary day off
·    Go Beyond Day - making a difference in your local community
·    Access to an extensive online learning library
·    Private Health Insurance Discounts
·    Annual Flu Vaccination Program
·    Employee Assistance Program
·    Various exclusive employee discounts 

Want to find out more? Watch us in action here: 
Sound like your kind of drop? Apply now.
With respect, no recruitment agencies please.