Export Order Management

Date: 27-Sep-2021

Location: Adelaide CBD, Australia

Company: Accolade Wines

About us

At Accolade Wines, our purpose is to enrich everyday moments. As one of the world’s leading wine companies, our award-winning portfolio includes beloved brands such as Hardys, Grant Burge, St Hallett, House of Arras, Mud House, Jam Shed and many more. We are one of the largest wine producers in the world – we’ve been around since 1836, and our portfolio has won a total of 8,846 international wine show awards in the last decade.

About the role

The driving force behind our business is our people – we have over 1,500 staff across Australia, the UK, Europe, Asia, South Africa, New Zealand and the Americas, and every one of us is passionate about making the ordinary extraordinary through our amazing wines.

We currently have an exciting opportunity in our Export / Customer Service team.  The Export Order Management role will be responsible for providing excellent customer service to both internal and external stakeholders.  In this role, you will manage all tasks related to export order management and communications.   Working closely with the Customer Service and Commercial teams to exceed customer expectations.      

You will be based in our Adelaide Office (moving to the Adelaide CBD) in December.

This role is a Fixed-Term position for 12 months.

Key responsibilities include:

Processing of customer orders from Purchase Order receipt to Export Documentation issuance. This includes;
•    Order Entry; 
•    Customer communication and updates;
•    Buyer profile and pricing list management;
•    Order reconciliations and completions to meet execution metrics and ensure DIFOT;
•    Freight requests; 
•    Internal Stakeholder communications and contribution to process improvement within the Customer Service / Export team;
•    Administrative support as required, including credits.

What you’ll bring:

•    Previous experience in a similar role within a supply chain; FMCG or the wine industry.
•    A high level of attention to detail and the ability to multi-task and delegate. 
•    The proven ability to operate within an ERP environment and the ability to use Excel and Adobe on an Intermediate level.
•    Business qualification in administration, supply chain or similar.

What you’ll get:

An annual wine allowance, on top of your salary!  Working from our brand-new modern office located in the heart of Adelaide CBD, as well as a fantastic range of benefits including flexible working and employee assistance program.  Plus, a whole host of career opportunities across the world!

Want to see our fabulous bottling site in the UK, and find out more about our products? Watch us in action here: https://player.vimeo.com/video/296545118