Cellar Door Host - Grant Burge Wines

Date: 10-May-2023

Location: Adelaide CBD, SA, Australia

Company: Accolade Wines

About us

At Accolade Wines, our purpose is to enrich everyday moments. As one of the world’s leading wine companies, our award-winning portfolio includes beloved brands such as Hardys, Grant Burge, St Hallett, House of Arras, Mud House, Jam Shed and many more. We are one of the largest wine producers in the world – we’ve been around since 1836, and our portfolio has won a total of 8,846 international wine show awards in the last decade.

About the role


The driving force behind our business is our people – we have over 1,500 staff across Australia, the UK, Europe, Asia, South Africa, New Zealand and the Americas, and every one of us is passionate about making the ordinary extraordinary through our amazing wines.

If you are outgoing, and have a genuine passion for wine and building relationships in a customer-facing environment, then this role is for you. We have an exciting casual opportunity for a Cellar Door Host at our Grant Burge Cellar Door. You will be the face of our winery, delivering exceptional wine experiences to our visitors and showcasing some of the finest wines in our portfolio. 

We are seeking a flexible team member to join our Grant Burge team to work 3-4 shifts per week, with the opportunity for additional shifts.

If you are looking for a role where you can combine your love for wine, hospitality and customer service while working with a dynamic team, then we would love to hear from you.

Key responsibilities include:


  • Deliver an exceptional customer experience to cellar door customers, acting as tour guide, experience host and tasting guide
  • Operate the cash register, including daily opening, closing and balancing duties
  • Promote wine club membership to visitors and sign new members
  • Undertake daily housekeeping duties to maintain the cellar door appearance
  • Restock the cellar door and stock room
  • Pick, pack and dispatch wine orders for customers

What you’ll bring:


  • A genuine understanding and passion for wine, and the ability to communicate our unique brand history to customers.  
  • Exceptional customer service skills, providing our customers with the best experience possible. 
  • Ability to work in a fast-paced environment, with experience in a cellar door or the wine industry (highly desirable) 
  • Intermediate computer skills including Microsoft suit and EDM software (desirable) 
  • Responsible Service of Alcohol training (RSA)

What you can expect:


  • Competitive, above award, base-rate. 
  • Access to our reward and recognition program
  • Access to our extensive online learning and development program 
  • Historic Cellar Door located in the Barossa  
  • Annual flu vaccination
  • A wine allowance to try our Accolade Wines portfolio